02 Aug Malvern Star Recall

Sheppard Cycles product recall

Please note the following details regarding an Australia-wide product recall from Sheppard Cycles Australia Pty Ltd (SCA).

Models affected:

The recall covers the following Avanti and Malvern Star Sold from 1st July 2020 – 1st Aug 2024, which had NUTT branded brakes fitted per below image.

Why the product is recalled: The recall is due the fact the (‘NUTT’ branded) brakes require frequent servicing to perform at their optimum. Failure to service these brakes may result in a loss of braking power, which could lead to a loss of control of the bicycle and, therefore, potential injury.

Hazard: A failure to regularly maintain the NUTT brakes on the above models may result in insufficient braking performance, which could lead to an accident, causing serious injury.

What to do: Consumers with the recalled models should stop riding their bicycles immediately and contact Sheppard Cycles Australia Pty Ltd via phone on 1300 883 305 to arrange for replacement brakes of another brand to be fitted.

Contact details: Consumers should contact Sheppard Cycles Australia Pty Ltd on phone: 1300 883 305 (between the hours of 9am-5pm Mon-Fri), or via email: rework@sheppardcycles.com

Sheppard Cycles will direct you to your closest Avanti or Malvern Star dealer.

FAQs

Are all bikes from these brands affected?

No. Only bikes from the list provided sold from 1st July 2020 – 1st Aug 2024, With the same brake lever as seen in the image above.

How do I know what year my bike is?

Check your proof of purchase as this will show what year the bike was purchased in. If you have lost your proof of purchase, please call 1300 883 305 to get directed to your local dealer and they can work with the SCA team on identifying the model year.

I haven’t noticed any problems with my bike, do I still need to stop using it?

Yes, any bike that is part of the model list and within the date range should not be used until the rework has been completed. Note that only bikes that have brake levers with ‘NUTT’ branding on them per above photo are affected.

What if I bought my bike second-hand?

If the bike fits the specifications of the recall, do not use the bike and call Sheppard Cycles Australia on 1300 883 305 to be directed to a local dealer who will fit replacement brakes at no cost.

Do I have to pay for the replacement brakes?

No. The new brakes will be sent to your local SCA dealer and installed free of charge and you will not have to pay.

How long will it take?

When you are guided to a local SCA dealer they will take contact details and order the replacement brakes with SCA. Once the bike shop receives the new brakes, it will take the dealer approximately 2 hours to install.